Unique Value Proposition
As a national broker MBA Insurance Services is uniquely positioned to help clients achieve the most effective insurable risk solution available in the market.
Our philosophy is to deliver true value to clients’ by listening to your requirements, proffering our knowledge and recommending solutions.
Adding to our strength is the cumulative experience of the Master Builders movement, gained over 100 years.
MBA Insurance Services has a defined client management process to deliver exceptional professional services underpinned by the standing and reputation of the MBA Insurance Services brand and ultimately that of the MBA itself.
In essence, there are over 31,000 pairs of eyes over our service standards.
This service culture is regularly reviewed and audited and our people are measured by their performance plans.
The client management process involves:
- Agreed Service Agreement
The scope of the service, the terms in which we will deliver it and the service level we will achieve. In part this is reflected in our Financial Services Guide, a copy of which is available on this website.
- Servicing Strategy and Operational
A detailed service plan outlining the areas of service that will be performed over the period with measurable time frames. This includes the insurer marketing function.
- Review
Our service content and delivery.
- Insurance Manual
Containing a brief resume of your insurance policies, what to do in the event of a claim, policy terms and conditions, uninsured exposures – all in plain English for ease of comprehension.
- Claims Procedures
The ultimate measurement and worth of the client management process.
